Terms & Conditions
This is where I share the details behind how this shop works.
No surprises, no small print. Just clear information so you know what to expect.
By placing an order on this site, you agree to these terms. If anything feels unclear, you’re always welcome to reach out.
Placing an order
When you place an order through this website:
You confirm that all information provided (name, address, payment info) is accurate.
You’re at least 18 years old, or have permission from a parent or guardian.
You understand that the products are sold and fulfilled by a small business (just me — Monica).
Shipping
All orders ship from my trusted partners and are prepared with care.
Shipping is free anywhere in Canada.
Most parcels arrive within a week or so after processing.
You can read the full shipping policy here.
Returns
If something doesn’t feel right, you can return it within 30 days of receiving your order.
Items must be unworn, unwashed and in original condition.
Return shipping is at the customer’s expense unless the item was incorrect or damaged.
You can read the full returns policy here.
Refunds & credits
Once a return is approved, you can choose between:
A refund to your original payment method
Or a store credit without expiry
You can read the full refund policy here.
Product availability
Every item is offered in small quantities. If something you ordered is out of stock, I’ll let you know as soon as possible and offer a refund or alternative if available.
Accuracy of content
I do my best to describe each item truthfully and clearly.
Colours may vary slightly due to screen differences or lighting, but I never edit or enhance photos beyond natural light and softness.
Privacy
Your personal information is treated with respect.
I never share or sell your data.
You can read the full privacy policy here.
Legal & jurisdiction
This shop is registered in the Netherlands and follows applicable laws for Canadian customers.
Any disputes will be handled in a fair and respectful manner.
Contact
For questions, concerns, or anything else, just send me a message via the contact page.
I’ll always try to help in a thoughtful and timely way.
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